Privacy Policy

1. Introduction

The protection of your personal data and privacy is fundamental to FocusPulseForge. This privacy policy explains what data we collect, how we use it, and what rights you have regarding your personal data. We strictly comply with applicable data protection laws in Singapore, particularly regarding the provision of our reporting center services, business intelligence solutions, and professional guidance.

2. Collection and Processing of Personal Data

We collect personal data only when you voluntarily provide it to us, for example when you subscribe to our reporting center services, schedule a consultation, use our contact form, or communicate by email. The data collected may include:

  • Nom complet
  • Adresse e-mail
  • Numéro de téléphone
  • Adresse professionnelle
  • Reporting preferences and requirements (to personalize services)
  • Business objectives and professional needs (necessary for service planning)

We use this data exclusively to provide our reporting center services and business intelligence solutions, process your service requests, and optimize our offerings for businesses and organizations seeking strategic approaches to modern data management in Singapore.

3. Use of Personal Data

We will use the data you provide for the following purposes:

  • Customer relationship management and reporting center services
  • Organization and delivery of consultations and support sessions
  • Communication with clients and potential clients
  • Service billing and payment processing
  • Sending information about new programs and services (only with your consent)

We process all data with the highest level of confidentiality and do not share your data with unauthorized third parties, except when necessary to provide services (for example, with management partners or payment service providers) or when we are legally required to do so.

4. Data Retention and Security

We retain your personal data only for as long as necessary to accomplish individual objectives or as required by legal retention periods. We generally retain client data for the period of active client relationship plus seven years to meet legal requirements and ensure service continuity. To protect your confidential data against unauthorized access, loss, or abuse, we implement advanced technical and organizational security measures in accordance with industry best practices.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and collect anonymized data about site usage. This data helps us continuously improve our online presence and the presentation of our reporting center services.

You can manage cookie usage in your browser settings and disable them if you wish. Please note that some website features, such as the question submission system or consultation request forms, may not function fully without cookies.

6. Your Rights

You have the right to:

  • Access the information we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data, if there are no legal retention obligations
  • Restrict processing, when certain conditions are met
  • Object to processing of your data based on legitimate interest
  • Data portability, when technically feasible

If you wish to exercise any of these rights, please contact us at contact@focuspulseforge.com.

7. GDPR Compliance

As a Singapore organization with potential clients from the European Union (EU), FocusPulseForge complies with the provisions of the General Data Protection Regulation (GDPR). This means:

  • We process personal data only on legal bases (consent, contract execution, legitimate interest).
  • We ensure transparency regarding the use of your data through this detailed privacy policy.
  • We implement appropriate technical and organizational measures to protect your data.
  • We have established procedures for reporting data protection breaches.
  • We conduct data protection impact assessments for appropriate processing operations.
  • We ensure that our data processing partners also operate in compliance with GDPR.

As a data subject, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR.

8. Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time to adapt to legal or technical changes. The current version will be published on our website. We recommend that you review this policy regularly.